Make sure that the products you are returning are complete (for example, that you are returning both items of a pair) and have not been tampered with. Be careful when trying shoes: walk on a carpet or on another clean surface. If you wish to return a product, we also ask you to use it no other than reasonably necessary to decide whether or not to keep it. This means that you can try the shoes to check their fit and size, but you can't use them. If failure to comply with these indications leads to a reduction in the value of the product, we may hold you responsible for this reduction in value.
CRISPI SPORT Srl will undertake to process your request within 14 days of receipt of the return and following the verification of its integrity. Upon authorization to refund by us, processing by your bank will be required. For this stage, the timing varies depending on the Credit Institution and the payment method used. You will receive a refund on the same means used to purchase the products.
To proceed with your return request:
1. From the PROFILE page, click on the first-order number at the top (your orders are ordered from the latest to the latest.)
2. A screen of 'Order detail...' will appear, click on 'Make a Return'
3. Tick the box of products you want to make and the motivation for which you are making the product. You may add some personal notes.
4. Select the pick-up day on which the courier will pick up the goods to be returned and the pick-up address. Eventually, you can add one again.
5. Click on 'Send Inquiry'
6. Click the 'Print Returns' button.
We invite you to insert in the package a copy of the return request, to facilitate and speed up the process.